We use account and workspace information to deliver the features you request. AI generation sends relevant inputs to processing providers. Payments and connected platforms have their own data practices. You can ask about access, correction, or deletion through our contact page.
This overview helps you navigate the policy. The full sections below apply.01Who handles your information
This policy explains how FORCALABS handles personal information when you visit our website, create an account, generate or edit content, purchase credits or a subscription, or contact support. FORCALABS operates FORCALABS and is responsible for the account and service information described here. Contact and business details are on our Contact page.
If you use FORCALABS for an organisation, that organisation is responsible for its instructions, the personal data it uploads, and the access it grants. Contact us before using the Service for processing that requires a separate data-processing agreement or special safeguards. This policy does not replace the privacy notices of websites or social platforms outside FORCALABS.
02Information we handle
Information comes from you, your authorised workspace activity, connected services you enable, and service operation.
| Category | What it includes |
|---|---|
| Account and security | Name, email address, account identifier, authentication records, verification and recovery activity, and session information. Password handling is performed by the authentication service. |
| Workspace content | Brand descriptions, audience and offer details, website URLs you save, prompts, uploaded images, character references, media selections, generated text and images, editor documents, and feedback. |
| Usage and operations | Generation jobs and status, timestamps, credit reservations and ledger entries, feature usage, rate-limit records, and technical error or security logs. Hosting and infrastructure services may process IP addresses, browser/device information, and request logs. |
| Purchases | Order and customer identifiers, payment status, amount, currency, plan, subscription dates, cancellation status, refunds, and credited allowances. Full card details are handled by the payment provider, not stored in FORCALABS’s application database. |
| Support | Your email, messages, order or job references, and attachments you choose to send when asking for help or exercising a right. |
Account information is needed to provide authenticated features. Payment information is needed for purchases. Reference images, optional brand fields, and platform connections are optional, but related features may not work without them. Do not submit passwords, verification codes, payment-card details, or unnecessary sensitive personal information in prompts or support messages.
03Why we use it
- Provide the Service: authenticate users, maintain workspaces, select media, generate and edit content, manage credit balances, deliver downloads, and carry out publishing requests.
- Operate purchases: grant purchased credits, maintain plan access, process cancellation requests, reconcile payments, and handle billing enquiries.
- Keep the Service reliable: diagnose failures, prevent abuse, apply usage limits, secure accounts, and investigate incidents.
- Communicate: provide verification and recovery messages, answer support requests, and send necessary account, billing, policy, or security notices.
- Respect obligations: respond to valid legal requests, preserve required records, resolve disputes, and handle privacy or intellectual-property complaints.
Where a legal basis is required, account and requested feature processing generally supports our contract with you; operational security and service administration support legitimate interests balanced against your rights; statutory records and valid legal demands support legal obligations. We rely on consent where required, including optional processing that legally needs it. You can withdraw consent for future consent-based processing without changing the lawfulness of earlier processing.
04AI processing and your uploads
To carry out generation or analysis, relevant prompts, saved brand context, text, reference images, and selected media may be sent to external AI-processing services. Generated results, job records, and relevant processing metadata are stored to deliver and troubleshoot your work. Feedback can inform subsequent suggestions within your workspace.
A reference image can contain personal information, including an identifiable face. Use it only with appropriate permission. FORCALABS’s character feature is for creative image generation, not verifying a person’s identity. Avoid uploading sensitive records or third-party confidential information unless you have authority and have confirmed that the processing is suitable.
AI providers process submitted information under their applicable service terms and data practices; retention and any provider use for improvement can vary. We do not promise zero retention or a universal exclusion from provider training. Contact us before submitting information subject to such a restriction. Your private workspace is not a public asset library, and uploading content is not consent to use it in public marketing.
Automated systems support generation, media selection, safety controls, and limits. If you believe a restriction was applied incorrectly, you can request a review. Generated content should not be used as the sole basis for a decision with legal or similarly significant effects on an individual.
07Retention, archiving, and deletion
We retain information according to its purpose rather than promising one deletion deadline for every record:
- Account and workspace information is kept while needed to provide your account, saved work, and requested features.
- Purchase, credit, refund, and subscription records may be retained as required for accounting, taxes, fraud prevention, and resolving disputes.
- Technical logs and support records are retained for the period reasonably needed to investigate issues, maintain security, and document the resolution.
- Records subject to a legal preservation obligation are retained for that obligation. Deleted information may remain in routine backups until those copies are replaced or expire.
Archiving or removing an item from a library view is not necessarily permanent deletion. Ask us for account or personal-data deletion through Contact. We may verify your identity and explain records we must retain. Download important exports before closing an account. Publicly posted content and information independently held by another platform are subject to that platform’s deletion process.
08Security and international processing
FORCALABS uses authenticated access, workspace access controls, restricted service credentials, and protected storage access. No online service can guarantee absolute security. Use a strong password, keep verification codes private, and report a suspected security issue through Contact without including exploitable details in a public post.
Hosting, payment, and AI processing can take place in countries other than your own. Privacy protections may differ. Where applicable law requires safeguards for an international transfer, those transfers must be covered by an appropriate lawful mechanism, such as an adequacy decision or approved contractual safeguards. Contact us for information relevant to your data and applicable processing arrangements.
09Your choices and privacy rights
You can edit supported account and workspace fields and download generated slides from your workspace at any time.
Depending on where you live and which laws apply, you may request access, a copy or portable export, correction, deletion, restriction, objection to certain processing, or withdrawal of consent. Contact us through the privacy contact option or hello@forcalabs.com. We may need proportionate identity verification and will respond within applicable legal deadlines. We do not require unnecessary sensitive documents simply to make a request.
You can complain to the data-protection authority or other competent regulator available under your local law. Where EU or UK data-protection law applies, this includes the relevant supervisory authority or the UK Information Commissioner. Contacting FORCALABS first can help us resolve the issue, but is not a condition of contacting a regulator. Where applicable, you may use an authorised representative to exercise your rights.
10Children and policy changes
FORCALABS is intended for users aged 18 or older. We do not knowingly provide accounts to children. If you believe a child has supplied personal information, contact us so we can investigate and take appropriate action. Uploading an image of another person remains subject to lawful authority, consent, and our content rules.
We may update this policy when our processing or the Service changes. The date above identifies the current version. We will provide additional notice or request consent for material changes where required. Questions about this policy, privacy complaints, and deletion requests can be directed to Contact.